Return & Refund Policy

RETURNS / EXCHANGE

At NACOSpirit, we strive to provide our customers with high-quality products. Generally, we do not accept returns or exchanges, except in special cases. If you have any problem with the item you purchased, please contact us at support@nacospirit.com. Our support team will do our best to assist you. We will replace defective items or incorrect orders upon receiving a photograph showing the specific issue with the product along with the order number.

We will not be responsible for refunds or exchanges if you return items on your own without contacting us first. Please do not return items to the address written on the package. Thank you for your understanding!

REFUND / RESEND

We accept refund/resend requests in the following cases:

  • Damaged or poor-quality printed item.

  • Wrong item (wrong design, wrong product type).

  • Wrong size item (we sent the wrong item compared to what you purchased).

  • Item has not arrived within 30 days for US orders or 60 days for international orders.

Please contact us by email at support@nacospirit.com and our support team will help you arrange a replacement or refund as soon as possible.

  • Replacement orders will take the same time as normal orders (7 business days for processing and 2–4 weeks for delivery). Customers do not need to pay for any replacement/resend fee in these cases.

  • Refunds will be processed right after we receive your request. Credit will return to your account within 3–10 business days, depending on your bank.

We do not accept refund/resend requests in the following cases:

  • Customer chooses the wrong size.

  • Package missing due to an incorrect shipping address provided by the customer.

  • Customer does not like the item’s material.

  • Customer changes the order/shipping address after the product has been printed and shipped.

  • Customer returns the product without notifying NACOSpirit.

Please note:

  • For handmade items: Issues must be reported within 7 days of receipt.

  • For printed items: Issues must be reported within 30 days of receipt. After this period, we will not be able to assist you.

SPECIFIC CASES

Order Modifications or Cancellation

After your order has been placed, you have 10 hours to contact our customer service and request modifications or cancellation. After this period, or if the order has already gone into production, modifications or cancellations are no longer possible.

Customer Ordered Wrong Size

Since your order is custom printed just for you, we are not responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To help you select the right size, we have provided a detailed size chart on each product page. Please review it carefully before placing your order.

Damaged / Incorrect Item

At NACOSpirit, we do our best to ensure product quality and order accuracy. However, if you receive a damaged item, poor-quality print, or incorrect product, we guarantee satisfaction by offering free replacement orders or refunds.

All we need is your order number and a clear photo showing the incorrect item, the poor quality of the print, or the damaged area of the item, along with the QR code attached to the package. Please contact our support team via support@nacospirit.com, and we will arrange a replacement or issue a refund, depending on your preference.

Order Not Received

If your item has not arrived within 30 days for US  orders or 60 days for international orders (excluding 7–10 days of processing) after purchase, please contact us via email at support@nacospirit.com for a full refund.
(This policy excludes errors made by customers when providing incorrect shipping details or missed parcel deliveries.)

Order Lost / Returned to Sender Due to Incorrect Shipping Address

Please double-check your shipping address before confirming your order.

  • If the parcel is lost due to an incorrect shipping address, we are not responsible for replacement or refund.

  • If tracking shows that the parcel has been returned to sender (wrong shipping address, failed delivery, or the receiver did not pick up the order in time), we reserve the right to resend the item. Refunds are not accepted in these cases.